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Barosché Shipping Policy
Effective Date: 02 May 2026
At Barosché, we are committed to delivering your jewellery safely, securely, and with the highest level of care. Each order is carefully packaged to ensure protection during transit.
Shipping Coverage
We offer worldwide shipping.
  • Germany: Nationwide delivery
  • International: Available to most countries
    • Shipping Charges
  • Free standard shipping within Germany
  • International shipping costs (if applicable) are calculated at checkout
    • Shipping fees are non-refundable unless required by law.
    Order Processing
    All orders undergo quality inspection before dispatch.
  • Standard processing: 1–3 business days
  • Made-to-order/custom pieces: 5–10 business days
    • Orders are processed after successful payment confirmation.
    Estimated Delivery Times
    Delivery times depend on destination:
  • Germany: 3–7 business days
  • International: 7–15 business days
    • Please note:
  • Delivery times are estimates, not guarantees
  • Remote locations may require additional time
    • Express Shipping
    Express shipping options may be available at checkout.
  • Faster dispatch and transit
  • Additional charges may apply
    • Express shipping reduces delivery time but does not guarantee a fixed delivery date.
    Tracking
    Once your order is shipped:
  • You will receive a tracking link via email
  • Real-time tracking is available
    • If you do not receive tracking details, please check your spam folder or contact us.
    Secure & Insured Delivery
    All orders are securely packaged and shipped.
  • Insured during transit
  • Tamper-resistant packaging
    • For high-value orders, a signature or OTP confirmation may be required upon delivery.
    Delivery Guidelines
    Please ensure:
  • Accurate shipping address
  • Someone available to receive the package
    • Delivery to P.O. Boxes may not be available depending on the carrier.
    Delays may occur due to:
  • * Courier issues
  • Weather conditions
  • Regulatory restrictions
    • Address Changes
    If you need to update your shipping details, please contact us immediately:
  • support@barosche.com
    • We will try to accommodate changes if the order has not yet been processed or dispatched.
    Failed Delivery Attempts
    If delivery fails due to:
  • Incorrect address
  • Customer unavailability
    • The courier may attempt re-delivery.
    Additional shipping charges may apply for re-dispatch.
    International Shipping & Customs
    For international orders:
  • Customs duties, import taxes, and local charges may apply
  • These are the responsibility of the customer
  • Charges are not included in the product price
    • Barosché is not responsible for delays caused by customs authorities.
    Delays & Exceptions
    Delays may occur due to:
  • High order volume
  • Custom-made items
  • Courier or logistics issues
  • Unforeseen circumstances
    • We will always do our best to assist and keep you informed.
    Lost or Damaged Shipments
    All shipments are insured during transit.
    If your package arrives damaged:
  • If possible, refuse delivery or document the condition
  • Contact us within 48 hours
  • Provide photos (and unboxing video if available)
    • We will assist in resolving the issue and offer a suitable solution.
    If there are issues after delivery, please contact us — we will work with the carrier to investigate and resolve the matter.
    Contact
    For any shipping-related questions:
  • support@barosche.com
  • https://barosche.com/
    • Barosché is not responsible for delays caused by customs authorities.